EMR & Co., Ltd.

Reina Kokubun

Ginza Dai-ei Building 5F-6F, 1-16-7 Ginza, Chuo-ku, Tokyo 104-0061

If you wish to make an inquiry by phone, please notify us via the inquiry form or email.

Weekdays: 11:00 AM - 7:00 PM (Closed on weekends and holidays, Golden Week, Obon, and New Year's)

info@emr-co.com

The price is as listed on each product's introduction page.

10% Consumption Tax (All prices include tax)

Free Shipping

Cash-on-delivery fee: 330 yen

Your order will be shipped within 2-3 business days of confirmation. Please note that for "pre-order items" and "made-to-order items," shipping times vary by product, so please refer to the estimated shipping date listed on each product page.
If you purchase multiple items simultaneously, they will be shipped together according to the item with the latest shipping date.

・Credit Card Payment: (Visa, Mastercard, American Express, JCB, Diners Club, Discover)
・Google Pay
・Apple Pay
・Cash on Delivery
・PayPal

・Credit Card: Payment is confirmed at the time of order.
・Cash on Delivery: Please pay the delivery person upon receipt of your order.
・PayPal: Payment is confirmed at the time of order.

Although we take every precaution with inspection and needle detection, we will only process exchanges in the unlikely event that a defective product is received.

We apologize for the inconvenience, but we will handle this as an exchange.

Please contact us via inquiry within 7 days of product arrival.
Please understand in advance that we cannot accept unilateral return requests.

We cannot accept returns or exchanges in the following cases:

・Products for which we have not been contacted in advance

・Products for which more than 7 days have passed since arrival

・Purchases made without membership registration (guest purchases)

・Returns due to differences in color or image on the screen, or changes in size or color (We do our best to photograph products to appear as close to the actual color as possible, but colors may appear different depending on the smartphone monitor used by each customer.
In addition, even for products manufactured in the same factory, there may rarely be slight differences in color depending on the production period, but this is not considered a defective product.)

・Due to production circumstances, there may be slight errors in the number of small decorative parts, slight scratches on decorative parts, slight scratches or fraying on the fabric that are not noticeable, or errors of about 1-3 cm in size. We apologize, but the assessment will be at our discretion, and if it does not fall within the scope of a defective product, it will not be eligible for return.

・Loose threads from sewing

(After reviewing photos, if the issue can be resolved by carefully cutting with scissors, we will provide guidance on how to do so.)

・Worn, used, altered, or laundered/dry-cleaned products (even if defective, we cannot accept returns if the product has been worn)

Even if you claim the product is unworn, if there are signs of wear, it will not be eligible. Please handle products with extreme care.

・Products with missing accessories, such as cut-off product tags or labels

・Products that have acquired pet hair, odors, stains, or scratches while in the customer's possession

・Products whose condition upon return differs significantly from their condition upon delivery (including boxes and accessories)

・Opened packaged products (e.g., film-wrapped products where the packaging is part of the product)

・Products stated as ineligible for return

・Pet food, pet care products

※If, upon receipt of the returned item, we determine that it falls under the "Cases where returns cannot be accepted" category mentioned above, we will not be able to accept your return and will return the package to you as is.

In such cases, it will be handled as a cash-on-delivery shipment, so please check thoroughly.

＊When shipping products, please be sure to use a shipping method that allows tracking (such as express delivery).

We will bear the shipping cost for returns due to defective products or incorrect items.

If we determine, upon receiving the returned item, that it falls under "Cases where returns cannot be accepted" as stated above, we will not be able to accept your return and the package will be sent back to you as is.

In such a case, the return will be handled on a cash-on-delivery basis, so please confirm carefully.

If a malicious act causes trouble or damage to our store or a well-meaning third party, such as by placing an order using fictitious or another person's personal information (name, address, phone number, etc.), we will immediately file a police report under Article 246 of the Penal Code ("fraud"). We will then request the police to disclose information to the internet service provider, or our store will file a provisional disposition application for disclosure with the court. Once the disclosure order is exercised and the prank orderer is identified, we will claim damages.

Please ensure that you accept delivery of the product we sent you, as this is your responsibility.

The shipping company's package retention period is approximately 1 to 10 days (this varies depending on the shipping company).

Packages that exceed the retention period will be refused and returned to our store.

Return shipping costs for this return will be incurred at the standard shipping rate (cash on delivery) for each item.

In the unlikely event that you do not pick up your package even after the retention period for undelivered packages has expired, we will consider this as an indication from the customer of their intention to cancel the contract.

Furthermore, if you do not pick up your package even after the retention period for undelivered packages has expired, or if a cancellation occurs due to malicious duplicate orders,

the customer will be responsible for the product's [round-trip shipping costs] and [packing materials costs].

(We will contact you again regarding the exact amount.)

If a product is refused after dispatch from our store, or returned due to the shipping company's retention period expiring, or due to a long-term absence, we will contact you within 3 business days from the date it is returned to our store.

If redelivery is requested, additional shipping fees will be incurred.

(Details of redelivery fees will be provided separately.)

If 3 business days have passed and we do not receive a reply or response,

we will consider this as an indication from the customer of their intention to cancel the contract, cancel the order, and issue a refund for the amount minus the round-trip shipping costs and packing materials costs.

In addition,

if you do not pay the invoiced amount, we will take legal action.

After sending a certified letter, a small claims court procedure will be initiated, and you will be required to pay the round-trip shipping costs and all related expenses.

* Expenses such as small claims court fees, small claims attorney fees = approximately 100,000 yen

* Administrative scrivener fees for issuing certified content = approximately 5,000 yen

* Certified content issuance fee = approximately 800 yen

etc…

If it is discovered that there is a habitual pattern of refusing (rejecting) receipt or malicious duplicate orders, your customer account will be deleted.

Please note that after account deletion, you will not be able to use member benefits or shop points, and your order history and accumulated purchase amount cannot be carried over.